Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please include your phone number and Reel Rewards card number in your message.
Customer support hours are Monday through Friday, 8:30 AM to 4:30 PM CST, excluding holidays. There has been an increase in tickets, so thank you for your patience in our response time.
Open A New Ticket
Check Ticket Status
Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.