Welcome to the Support Center
Customer support hours are Monday through Friday, 9:00 AM to 4:00 PM CST, excluding holidays. Please allow up to 7 business days for a response. We thank you for your patience!
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please include your phone number and Reel Rewards card number in your message.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.